Thursday, 27 January 2011

3 Mobile - The Saga Comes To An End (Almost a Definitive Review)


Since November, and since getting my HTC Desire, I have been using 3 Mobile as my phone network. I used to be on Vodafone, but swapped to 3 as they had the best deal on contract phones, for example, the Desire.
People always said that 3 Mobile were terrible. I never knew just how terrible, as nobody had ever really said why they were so bad - Just that 'they were'. Well, as I found out personally, they suck because you can't get signal anywhere. At home, in a semi-built up area, (ie., not in the middle of the country) there was no service at all. Not even enough to make emergency calls. There was so little signal, in fact, that I couldn't send or receive texts, and my phone didn't know which time zone it was in. That's bad, especially in 2011. 3's website claimed my postcode had full indoor and outdoor signal for everything.
So I called 3 up. I was diverted to an Indian call centre, much the same as I was for Xbox Customer Support.
Initially, I was asked to remove/replace the SIM, turn the phone off/on etc., the usual business. After this had no effect, I had to wait for a call from their engineers. A few days later, I got the call. The claimed the mast was broken, and it was under repairs.
They asked me if I could get signal in other areas, as it could be the phone that was broken. I told them I could in about 50% of places, very rarely would I get signal indoors. They were still adamant that it was in fact my handset which was the issue, so I had to put my 3 SIM card into another phone. It still had no signal.

Anyway, to cut a long and boring story short, I am now about to cancel a 24 month contract while I'm only 3 months in. But I have to send the phone back to them because it was free. I am very surprised they allowed me to cancel at all. When I first got it I had to sign a sheet saying if anything went wrong they wouldn't help me at all, this included terrible reception.

However, one good thing I will say about 3, is that their customer services are very good. They called me back, like they said they would, and called me every time they said they changed something asking if it had made a difference to the signal. It never did, and they said the signal in my area should be fixed, so I don't know if they actually tweaked stuff or just said it.
But, the people I spoke to knew what they were talking about, all spoke English well and were very helpful. When phoning Xbox I soon got sick of saying my surname using the phonetic alphabet. So, well done there, 3. They probably were so good because I'm their only customer.

So I will be returning to ye olde D500. It will be a bittersweet reunion, as it doesn't do anything. It's just a phone. Even though the Android OS is noticeably becoming less responsive and is degrading by the week, at least it can do things.

So, until June, I will get a SIM only monthly thing and use 'Uncle Sam(sung)'. Then, in June, I will get an iPhone 5, hopefully. If not, an iPhone 4. It will be a good day.
Until then... It's going to be a dark 5 months of disconnectivity. I can't take pictures of Cat Milk, Deli Crépes, or silly things and put them in the Dropbox or Photobucket.
But, I will have signal, so if I happen to be indoors and need an ambulance, I can get one.

Goodbye, 3 Mobile. It's been a troubled three months.
Goodbye, Android. Father Time didn't take to you too kindly, did he?
Goodbye, Mobile Tubes. You will be missed, until next time.

1 comment:

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